Global consulting and digital support
The continuous development of digital services in close cooperation and constant exchange with all service employees, whether at the company's own plant or at the international sales partners represented around the globe, ensures that Edscha TS customers are optimally supported at all times and in all places. This includes not only individual advice on selecting from the versatile product range of sliding roof systems, but also support in researching spare parts online and finding the relevant regional sales partner. As a service-oriented global player, Edscha TS is constantly improving its services to meet the requirements of its customers at all times and in all places. The aim is to exceed user expectations and offer professional as well as simple solutions by constantly reviewing and improving its online tools. This includes the new digital platform of the spare parts finder on the Edscha TS website. The shortest way to the goal is a basic requirement and an indispensable part of a good online service. User-friendliness is high on the list of priorities: The customer must be able to find the exact spare part he needs without any detours and as intuitively as possible. With its new digital spare parts search, Edscha TS shows how this works optimally.
Digital international research tool for spare parts
Edscha TS continues to drive international digitization forward. The digital spare parts finder for the Edscha TS product portfolio was specially developed to enable fast and uncomplicated operation on all end devices. Regardless of location, whether in the office via PC or in the workshop or on the road with a smartphone or tablet: the finder can be accessed easily and quickly. In practice, this can be used equally by employees in maintenance, scheduling and administration. In the process, customers worldwide benefit from the user-friendly structure of the spare parts finder, which fits seamlessly into the other service tools of the soft top system manufacturer. The individual areas and functions are immediately visible and lead directly to the target: the right spare part. This means that all the spare parts needed around the globe can be found efficiently and quickly and then subsequently ordered via the worldwide dealer network from the relevant country representative or from the vehicle manufacturer's stores. This ensures a seamless supply of the right parts and reduces the downtime of bodies requiring repair, saving time and money. Conveniently, the international partners can be called up with just one click directly from the start page of the spare parts research tool and are mapped with all contact information.
Spare parts search made easy in 15 languages
A major challenge in international business is communication with customers worldwide. For Edscha TS, this includes not only participation in the major international trade fairs across Germany to India, but also a digital information platform without language barriers. A website only in the national language of the manufacturer and in English is of little help here. Even if the end customers are familiar with English, technical terms and specific designations can often only be understood in the native language. On the Edscha TS website under Spare Parts & Spare Parts Finder, you will find the new online research tool for Edscha TS and Sesam convertible tops. There, visitors first select their own from 15 languages - from English to Polish to Thai. With a simple mouse click, the user, whether he is a user, retailer or original equipment manufacturer, ends up on the landing page with the spare parts search in his native language.
Always the right spare part
But not only the internationality of the spare parts search, but also the search tool itself ensures a high and accurate result rate: To be able to order the required part from his retailer and to get a fast processing, should know the exact designation. In addition, the product name and the product number of the sliding roof can be used to start the search. Those who do not have this information have the options of searching via the profiles or via the individual sliding roof systems. If you are looking for a spare part for an Edscha TS full tarpaulin roof, click on the button Edscha TS, then on full tarpaulin roof and you will directly get a selection of the individual variants with names and the corresponding exploded views. If the user then clicks on one of these exploded views, a window opens with all the corresponding spare parts, which can then be easily added to a print list. This list contains all the necessary information on the selected components and can then be printed out and sent with all the necessary information to the responsible regional Edscha TS sales partner.
Ordering spare parts quickly and easily
Anyone who still can't find their way around or isn't sure when selecting the part they need can, of course, download the spare parts catalogs as PDFs from the download area of the digital spare parts finder, as well as use the obligatory contact form to request assistance. In this way, the customer can request appropriate support via the various communication channels if he is not sure whether he has selected the right spare part. All this together ensures a comprehensive spare parts search, in the processing of which as little time as possible is lost. A spare parts research tool is available here that provides all the information simply and straightforwardly in the user's national language and ensures that most breakdowns and repairs can be quickly eliminated/done with the exact matching original spare parts.
